At KANTE Sales, we take pride in providing premium gardening supplies to enthusiasts around the world. We are committed to your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, our straightforward returns and exchanges policy is here to help.

Our Return Policy

We gladly accept returns and exchanges for most items within 15 days of receiving your shipment. To be eligible for a return or exchange, items must be:

  • In original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Please Note: Due to hygiene and product safety reasons, we cannot accept returns or exchanges on the following products:
  • Hydroponic Growing Media (opened packages)
  • Grass Seed (opened packages)
  • Live Plants (Indoor Plants, Garden Flowers)
  • Opened bags of Landscape Rocks

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Receive Authorization: Our customer service team will respond within 1-2 business days with a Return Authorization Number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all parts and accessories.
  4. Ship Your Return: Mail the package to our returns center at the address provided in your authorization email. We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective item or shipping error on our part. For exchanges, we will cover the shipping costs to send your replacement item once we receive the returned product.

Refund Information

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
  • PayPal: 3-5 business days for the refund to process

Please note that shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Use the following template when emailing us your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear KANTE Sales Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Product SKU: [If available] Reason for Return: [Please provide details] I have read and understand the returns policy on your website. Please provide me with a Return Authorization Number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund and provide a prepaid shipping label if needed.

Contact Us

For any questions about our returns and exchanges policy, please contact our dedicated support team:

Email: [email protected]
Mail: KANTE Sales, 1892 New York Avenue, PORTLAND, US 78374

We typically respond to all inquiries within 1-2 business days. Thank you for being a valued member of the KANTE Sales community!