Welcome to KANTE Sales’ FAQ section! We’re dedicated to providing premium gardening solutions and exceptional customer service. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].

Products & Orders

1. What types of gardening products does KANTE Sales offer?
We offer a wide range of high-quality gardening supplies to elevate your green space. Our product lines include Barrel Planters, Elevated Garden Beds, Garden Fencing, Flowers, Stakes, Statues, Tools, Wire, Grass Seed, Hydroponic Gardening Systems & Growing Media, Indoor Plants, Landscape Edging, Fabric, Rocks, and general Landscaping Supplies and Lawn Care products.
2. Are your gardening tools and planters durable?
Absolutely! We prioritize quality and durability in all our products. Our Garden Tools, Barrel Planters, and Hydroponic Systems are crafted from premium materials to ensure they withstand the elements and provide lasting value for your gardening projects.
3. How do I place an order?
Simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you will be prompted to enter your shipping details and choose a payment method.

Shipping & Delivery

1. Where does KANTE Sales deliver?
We proudly offer global shipping to gardening enthusiasts worldwide! However, due to logistical constraints that affect delivery quality and timeliness, we are currently unable to deliver to certain remote areas and some parts of Asia.
2. What shipping options are available?
We offer two convenient shipping methods to suit your needs:
– Standard Shipping: A flat rate of $12.95 via trusted carriers like DHL or FedEx. Delivery occurs within 10-15 business days after dispatch. Ideal for time-sensitive projects.
– Free Shipping: Complimentary shipping via EMS for all orders over $50. Delivery occurs within 15-25 business days after dispatch. Ideal for larger, planned projects.
3. How long does order processing take?
We carefully prepare and package each order with attention to detail. Order processing typically takes 1-2 business days before your items are dispatched for shipping.
4. How can I track my order?
Once your order has been dispatched, we will send you a confirmation email containing your tracking number. You can use this number to monitor your shipment’s journey right to your doorstep.

Payments & Pricing

1. What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal.
2. Is there a minimum order value for free shipping?
Yes, we are delighted to offer free shipping via EMS on all orders with a total value exceeding $50.

Returns & Exchanges

1. What is your return policy?
We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 15 days of receipt for a refund or exchange. Please contact our customer service team at [email protected] to initiate a return.
2. Who pays for return shipping?
Please contact our customer service team for specific details regarding return shipping costs, as they can vary depending on the reason for the return and your location.

Contact & Support

1. How can I contact customer service?
Our dedicated customer service team is here to help! You can reach us via email at [email protected]. We aim to respond to all inquiries promptly.
2. What are your business hours?
Our team operates during standard business hours, Monday through Friday. While we may not respond immediately outside these hours, we will get back to you as soon as possible.

Thank you for choosing KANTE Sales – where we deliver not just products, but possibilities for your gardening dreams.